All-in-One Guides:Microsoft CRM guide
Microsoft CRM implementation
Start with chapter three if you've already made your CRM software decision and are preparing for a Microsoft Dynamics CRM implementation. Read about issues other businesses have encountered during implementations and what the experts have to say about Microsoft CRM. Find case studies that examine the reasons behind choosing Microsoft Dynamics for CRM software. Then read advice from SearchCRM.com's dedicated expert, Richard Smith, who answers reader questions about Microsoft CRM deployments.
Microsoft CRM case studies:
1 - 3 of 5-
Best Buy gears up for Vista, Microsoft CRM
06 Dec 2006
Article - The retail giant's SMB sales team is hoping to cut down its sales cycle with the new integration between CRM and Office.
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Microsoft CRM, the No. 1 pick for Trail Blazers
06 Aug 2007
Article - With one of the most heralded basketball players in years joining the team, the Blazers are turning to a new CRM system to help serve a suddenly rabid fan base.
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Volt takes control in Microsoft CRM deployment
29 Mar 2006
Article - Getting CRM done right often means depending on consultants, but one firm learned it doesn't mean they have to run the whole show.
Microsoft CRM implementation advice:
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Language capabilities for using Microsoft CRM with international offices
Ask the Expert - Read advice from Richard Smith, SearchCRM.com's using Microsoft CRM expert, on language functionality for Microsoft CRM, including information on developing a business platform with multiple languages in this expert tip.
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Will Microsoft Office users adopt Microsoft CRM at a faster rate?
Ask the Expert - One SearchCRM.com reader asked Richard Smith, "Does a CRM implementation happen more quickly with Microsoft CRM if employees are already using other Microsoft Office products?" Read his answer here.
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Integration of Microsoft Dynamics 3.0 with Lotus Notes
Ask the Expert - Learn how Microsoft Dynamics 3.0 integrates with Microsoft Office and Lotus Notes in this expert tip from Richard Smith, Using Microsoft CRM expert.