Microsoft CRM overview

Microsoft to go Live with on-demand CRM

11 Jul 2006

Article -  Microsoft will make its CRM product available on demand, company officials announced today.

Microsoft gives first glimpse of SaaS CRM

15 Mar 2007

Article -  Microsoft unveiled some of the new features in its forthcoming Titan release, which includes a multi-tenant on-demand application.

Microsoft extends into online service with Colloquis buy

12 Oct 2006

Article -  Microsoft has purchased Colloquis, a provider of natural language search and online service technology. It will augment Windows Live Service Agents.

Microsoft adds analytics to CRM

14 Feb 2007

Article -  Microsoft is now offering a free analytics package for CRM based on BI technology from SQL Server, Business Scorecard Manager and Excel.

Microsoft taking partner hosting international

(presented by SearchOracle.com)

23 Oct 2007

Article -  With a Microsoft-hosted, SaaS version of Dynamics Live set to launch in the U.S. this quarter, Microsoft is bulking up its partner hosting program abroad and slashing costs.

Will Microsoft Live be able to compete with Salesforce.com?

Ask the Expert -  When can you expect to see Microsoft Live on the market? Richard Smith gives his prediction for the new hosted product, Microsoft's answer to Salesforce.com.

Microsoft CRM conquers the enterprise

14 Mar 2006

Article -  With deals that number over 500 seats Microsoft CRM is making its move into the enterprise.

Microsoft reshuffles CRM, BI

29 Jun 2006

Article -  Restructuring continued in Redmond, as Microsoft said it is bringing its CRM development team under the Office group.

Microsoft commits to enterprise, CRM, SaaS

13 Mar 2008

Article -  In his Convergence keynote address, CEO Steve Ballmer pledged that Microsoft is serious about CRM and enterprise applications -- and hinted at on-demand ERP.

Update: Microsoft plans to acquire analytics vendor ProClarity

04 Apr 2006

Article -  Microsoft announced plans yesterday to acquire ProClarity, an analytics vendor it hopes will bolster its business intelligence platform.