Microsoft CRM overview

Microsoft unveils shared-source programs to bridge Office, Dynamics apps

23 Feb 2006

Article -  Four new programs from Microsoft link Office 2003 to back-end business management apps like Dynamics AX and CRM 3.0.

Microsoft takes next step toward SaaS CRM

10 Jan 2007

Article -  Heralding the "portable model," which allows customers to switch between hosted, SaaS or on-premise CRM with the same metadata, Microsoft is releasing CRM Live to its TAP.

Microsoft releases CRM 4.0, gears up for 2008, competition

18 Dec 2007

Article -  As CRM buyers look to consolidate, replace or install CRM, Microsoft is banking on usability and multi-tenancy in 2008. Yet users should take care which companies they buy from.

Enterprise software giants look to smaller fish

05 Feb 2008

Article -  IBM, Oracle, SAP and Microsoft will stop acquiring major companies and turn their attention to smaller firms and Web 2.0 startups, according to a new report.