CRM More guides on VoIP and call center software:
More guides on VoIP and call center software
Looking for more information on VoIP and CRM? In this section, browse Learning Guides from SearchCRM.com and SearchUnifiedCommunications.com.
Learning Guides from SearchCRM.com:1 - 3 of 7
Learning Guide - This guide covers the pros and cons of SaaS CRM, definitions of SaaS and on-demand CRM terminology, industry news and trends, information about SaaS CRM software providers and tips for evaluation and implementation of SaaS CRM systems.
Learning Guide - This guide helps call center managers better understand the most critical issues in today's call centers from strategy to technology.
Learning Guide - Performance management skills are essential, yet they aren't easy to master. As a call center manager, you are tested on all aspects of monitoring agents in the call center, including call center planning, developing agent skills, rating agents based on...