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End-user experience management drives Siebel CRM success at BT
20 May 2008
Article - Seeing exactly how users are interacting with the Siebel application is helping BT optimize its systems and workforce management.
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Microsoft and SAP booted by Iron Age shoes
07 Jun 2006
Article - When Iron Age Shoes execs wanted to gain more insights into business processes, they chose Oracle E-Business Suite over competing products from Microsoft and SAP.
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BMW puts Siebel in the driver's seat
08 Nov 2005
Article - The automaker's Canadian division not only made wholesale changes to its CRM system but also to its organization.
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Legal auditing firm retains customers with Oracle BI
(presented by SearchOracle.com)
|04 Jan 2006
Article - The threat of losing major clients over lack of analysis and reporting capabilities prompted one legal auditing firm to get moving on a long-delayed Oracle Business Intelligence initiative.
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CRM analytics: Pitney Bowes shares the secrets of its success
26 Oct 2006
Article - Pitney Bowes knows Siebel. It's been through multiple deployments. Its data warehouse chief gave some tips on deploying Siebel Analytics at OpenWorld.