Oracle CRM implementation

End-user experience management drives Siebel CRM success at BT

20 May 2008

Article -  Seeing exactly how users are interacting with the Siebel application is helping BT optimize its systems and workforce management.

Microsoft and SAP booted by Iron Age shoes

07 Jun 2006

Article -  When Iron Age Shoes execs wanted to gain more insights into business processes, they chose Oracle E-Business Suite over competing products from Microsoft and SAP.

Pennsylvania firm chooses Oracle over SAP

21 Sep 2005

Article -  An evaluation team at York, Pa.-based York Water Company chose Oracle over SAP, citing cost as a major factor in the decision.

BMW puts Siebel in the driver's seat

08 Nov 2005

Article -  The automaker's Canadian division not only made wholesale changes to its CRM system but also to its organization.

Legal auditing firm retains customers with Oracle BI

(presented by SearchOracle.com)

04 Jan 2006

Article -  The threat of losing major clients over lack of analysis and reporting capabilities prompted one legal auditing firm to get moving on a long-delayed Oracle Business Intelligence initiative.

CRM analytics: Pitney Bowes shares the secrets of its success

26 Oct 2006

Article -  Pitney Bowes knows Siebel. It's been through multiple deployments. Its data warehouse chief gave some tips on deploying Siebel Analytics at OpenWorld.

Firm dumps Salesforce.com, chooses Oracle over SAP

07 Nov 2005

Article -  USA Technologies, which produces hardware and software for cashless vending machines and laundry facilities, said growth is forcing the company to integrate its systems.