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Using Oracle CRM
Oracle CRM for customer service
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Oracle's hosted call center gets an update
27 Jun 2007
Article - Oracle has built an Oracle-based back end to the hosted call center application it acquired in Telephony@Work as the competition for virtual contact centers increases.
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Oracle extends CRM with hosted call center acquisition
14 Jun 2006
Article - Oracle will complement its Siebel Contact On Demand application with the acquisition of Telephony@Work, a provider of IP-based software infrastructure.
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Social networks forcing customer service change
24 Oct 2006
Article - At OpenWorld, Oracle executives and Gartner analysts discussed the impact social networking and new media are having on the service industry and how contact centers must adapt.
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