All-in-One Guides:Oracle CRM tutorial
Oracle CRM implementation
Learn everything you need to know about implementing Oracle CRM applications in chapter three. Skip to this section if you're looking to prepare your implementation strategy. You'll read implementation advice from the experts plus you'll learn about challenges other organizations have encountered during implementations.
Oracle implementation advice:
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Differences: CRM implementations vs. ERP implementations
Ask the Expert - Read expert advice on the differences between an implementation of CRM and an ERP implementation from SAP CRM expert Srini Katta.
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Oracle eBusiness Suite CRM integration with Outlook and other desktop applications
Ask the Expert - How well does Oracle eBusiness Suite CRM integrate with Outlook and other desktop applications? Read Bill Band's advice here.
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How to pick the perfect partner for your Siebel project
13 Jul 2004
Article - Evaluating and selecting an implementation partner for your Siebel CRM project requires some forethought. What factors should you weigh in your decision-making process? How important is "Siebel-certified" status? Several experts offer some hands-on...
Oracle CRM case studies:
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End-user experience management drives Siebel CRM success at BT
20 May 2008
Article - Seeing exactly how users are interacting with the Siebel application is helping BT optimize its systems and workforce management.
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Microsoft and SAP booted by Iron Age shoes
07 Jun 2006
Article - When Iron Age Shoes execs wanted to gain more insights into business processes, they chose Oracle E-Business Suite over competing products from Microsoft and SAP.
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Pennsylvania firm chooses Oracle over SAP
21 Sep 2005
Article - An evaluation team at York, Pa.-based York Water Company chose Oracle over SAP, citing cost as a major factor in the decision.
Free CRM Comparisons and analysis. Research on Call Centers, Marketing, and Customer Data.
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