All-in-One Guides:Oracle CRM tutorial
Oracle CRM software evaluation
Oracle CRM pros
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Does Oracle or SAP have better field service support?
Ask the Expert - William Band provides advice on Oracle's field service support and how it compares to SAP's in this expert tip.
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Upgrade Siebel 6.0 to 7.0 now, upgrade to Oracle Fusion later
Ask the Expert - Get advice on upgrading Siebel applications in this expert tip from William Band, SearchCRM.com's Using Siebel expert. Band advises a reader to upgrade from Siebel 6.0 to 7.0 and to consider Fusion applications later.
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Oracle CRM On Demand: Improvements and Web 2.0 functionality
Ask the Expert - Learn about the new usability, productivity and social networking features in Oracle CRM On Demand.
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Microsoft CRM and Siebel CRM On Demand evaluated
Ask the Expert - Expert William Band gives a brief overview of Microsoft CRM and Siebel CRM On Demand.
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Voices of CRM: Oracle's Ed Abbo on hosted call centers, CRM innovation
08 Dec 2006
Article - Ed Abbo, vice president of CRM products at Oracle and a one-time Siebel executive, shares the latest on Fusion, Siebel 8.0, CDI and hosted call centers.
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Evaluating CRM software after analysis of technology, requirements
Ask the Expert - One reader is looking for help choosing between Salesforce.com and Siebel CRM OnDemand, but, as Paul Greenberg advises, there are many steps to be taken first.
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CRM on demand cheat sheet: A CRM vendor short list
Ask the Expert - Use this list of on demand CRM vendors that offer CRM on demand and on premise packages to help during the evaluation process.