Oracle CRM software evaluation

Does Oracle or SAP have better field service support?

Ask the Expert -  William Band provides advice on Oracle's field service support and how it compares to SAP's in this expert tip.

Upgrade Siebel 6.0 to 7.0 now, upgrade to Oracle Fusion later

Ask the Expert -  Get advice on upgrading Siebel applications in this expert tip from William Band, SearchCRM.com's Using Siebel expert. Band advises a reader to upgrade from Siebel 6.0 to 7.0 and to consider Fusion applications later.

Oracle CRM On Demand: Improvements and Web 2.0 functionality

Ask the Expert -  Learn about the new usability, productivity and social networking features in Oracle CRM On Demand.

Microsoft CRM and Siebel CRM On Demand evaluated

Ask the Expert -  Expert William Band gives a brief overview of Microsoft CRM and Siebel CRM On Demand.

Voices of CRM: Oracle's Ed Abbo on hosted call centers, CRM innovation

08 Dec 2006

Article -  Ed Abbo, vice president of CRM products at Oracle and a one-time Siebel executive, shares the latest on Fusion, Siebel 8.0, CDI and hosted call centers.

Evaluating CRM software after analysis of technology, requirements

Ask the Expert -  One reader is looking for help choosing between Salesforce.com and Siebel CRM OnDemand, but, as Paul Greenberg advises, there are many steps to be taken first.

CRM on demand cheat sheet: A CRM vendor short list

Ask the Expert -  Use this list of on demand CRM vendors that offer CRM on demand and on premise packages to help during the evaluation process.