CRM Oracle CRM tutorial:
Oracle CRM tutorial
This Oracle CRM tutorial is a collection of resources on Oracle CRM that you'll find valuable regardless of where you are in the learning or buying process. If you're new to Oracle CRM, we suggest you start at the beginning with fundamental terms and news, including a rundown of Oracle's recent acquisitions. If you're shopping for technology, skip ahead to the sections on evaluating Oracle CRM. If you're currently managing Oracle technology, explore the section on maintaining Oracle CRM, including advice on support for Siebel and PeopleSoft applications. In each section, we'll logically guide you through our resources.
New in this guide
- End-user experience management drives Siebel CRM success at BT (Oracle CRM case studies)
- Oracle adds collaboration, mobility to CRM On Demand (Oracle CRM news and headlines)
- Oracle acquisitions: Is Oracle interested in Salesforce.com? (Oracle acquisitions)
This first chapter of the Oracle CRM All-in-One Guide offers an introduction to Oracle CRM terms and news. Start here if you are just beginning your research on Oracle CRM or you need to get up to speed on all of Oracle's acquisition news and where the new products fit into the big picture.
Find guidelines for evaluating Oracle CRM software in chapter two. Skip to this section once you've mastered the fundamentals and you are ready to begin comparing CRM products. Here you'll find advice from independent experts on the pros and cons of Oracle CRM, plus in-depth comparisons of Oracle and SAP.
Learn everything you need to know about implementing Oracle CRM applications in chapter three. Skip to this section if you're looking to prepare your implementation strategy. You'll read implementation advice from the experts plus you'll learn about challenges other organizations have encountered during implementations.
Skip to chapter four if you've already deployed Oracle CRM at your organization. In this section you'll find tips and techniques for the established Oracle CRM program, including information on support for Siebel and PeopleSoft applications. You'll also find best practices and tips for using Oracle CRM to drive customer service, marketing and sales departments.
Looking for more information on Oracle CRM? In this section, browse learning tools from SearchCRM.com and SearchOracle.com.