All-in-One Guides:Microsoft CRM guide

Microsoft CRM guide

Related guides on CRM products and CRM vendors

In chapter five, explore other areas of CRM and call center strategy with SearchCRM.com's learning guides. You'll find learning tools that will give you a complete look at the CRM market and its challenges. Use these guides for specific CRM-related topics, before, during and after your implementation.

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  • SaaS and On-Demand CRM Learning Guide

    Learning Guide -  This guide covers the pros and cons of SaaS CRM, definitions of SaaS and on-demand CRM terminology, industry news and trends, information about SaaS CRM software providers and tips for evaluation and implementation of SaaS CRM systems.

  • Call Center Manager Learning Guide

    Learning Guide -  This guide helps call center managers better understand the most critical issues in today's call centers -- from strategy to technology.

  • Open source CRM tutorial

    Learning Guide -  Get an overview of open source CRM software and learn about the advantages and disadvantages of open source software and the open source business model.

  • Customer Self-Service Learning Guide

    Learning Guide -  This guide introduces the fundamentals and benefits of customer self service through articles, examples of best practices, case studies and expert advice.

  • Customer Loyalty and Satisfaction Learning Guide

    Learning Guide -  Find out about customer loyalty and satisfaction, marketing, metrics and advice on the best ways to retain customers. This SearchCRM.com guide will lead you through defining, measuring and maintaining customer satisfaction and loyalty. Also, learn about...

  • Sales Force Automation Learning Guide

    Learning Guide -  This guide introduces the fundamentals of sales force automation (SFA), offers expert advice on SFA and includes content on other sales-related topics, including sales effectiveness.