Business Case:CRM and customer service projects
CRM and customer service projects
Remote call center agents: Business case
It's important to understand the business drivers behind remote, or at-home agents in the call center. Donna Fluss, call center expert, explains the benefits behind using remote agents to handle call center traffic.
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Call center software and call center management expert
Advice - Donna Fluss, call center software and call center management expert, offers advice on the contact center market.
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Remote call center agents: Building a business case
Building a business case - It's important to understand the business drivers behind remote, or at-home agents in the call center. Donna Fluss, call center expert, explains the benefits behind using remote agents to handle call center traffic.
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