Business Case:CRM and customer service projects
CRM and customer service projects
Remote call center agents: Business case
It's important to understand the business drivers behind remote, or at-home agents in the call center. Donna Fluss, call center expert, explains the benefits behind using remote agents to handle call center traffic.
Display in sets of:
1 - 2 of 2 in
Remote call center agents: Business case
-
Call center software and call center management expert
Advice - Donna Fluss, call center software and call center management expert, offers advice on the contact center market.
-
Remote call center agents: Building a business case
Building a business case - It's important to understand the business drivers behind remote, or at-home agents in the call center. Donna Fluss, call center expert, explains the benefits behind using remote agents to handle call center traffic.
1 - 2 of 2 in
Remote call center agents: Business case