SAP CRM software evaluation

SAP CRM could have big year ahead

12 May 2005

Article -  With its competitors struggling or occupied with acquisitions, SAP has a chance to extend its CRM presence. SAP's Sapphire user conference could be the place to start.

Column: Oracle vs. SAP: The Siebel Factor

02 Nov 2005

Article -  The sudden uptick in big deals reported by Siebel made Oracle look good, but it's unlikely a Siebel acquisition will alter the competition between SAP and Oracle.

Should we upgrade Siebel, phase it out or migrate to SAP?

Ask the Expert -  It makes sense to use a CRM package that's compatible with the back-end ERP package, says SAP CRM expert Srini Katta. But there are some factors to consider. Read more in this expert tip.

Will SAP customer service on demand help them compete in the SaaS CRM market?

Ask the Expert -  Learn how SAP customer service on demand will help SAP compete in the hosted market in this CRM tip by Srini Katta.

Report finds SAP winning war with Oracle

18 Apr 2006

Article -  A new report from Forrester Research finds that SAP has the edge in its longstanding battle with Oracle.

CRM on demand cheat sheet: A CRM vendor short list

Ask the Expert -  Use this list of on demand CRM vendors that offer CRM on demand and on premise packages to help during the evaluation process.