All-in-One Guides:SAP CRM guide
SAP CRM software evaluation
Find guidelines and advice for SAP CRM software evaluation in chapter two. Skip to this section once you've mastered the fundamentals and you are ready to begin comparing CRM products. Here you'll find advice from independent experts on the pros and cons of SAP CRM, plus an in-depth comparison of Oracle and SAP CRM.
SAP CRM ROI:
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Ask the Expert - Tom Pisello offers guidelines for measuring return on investment ROI following a CRM implementation, and explains the variables for achieving ROI
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Quantifying soft ROI vs. hard ROI for CRM
Ask the Expert - Read Tom Pisello's advice on defining soft ROI and hard ROI for CRM in this expert tip.
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How can I achieve a better ROI for CRM in a faster time frame?
Ask the Expert - Read Tom Pisello's advice on why data integrity is essential for fast ROI with CRM.
SAP CRM benefits:
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SAP CRM could have big year ahead
12 May 2005
Article - With its competitors struggling or occupied with acquisitions, SAP has a chance to extend its CRM presence. SAP's Sapphire user conference could be the place to start.
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Column: Oracle vs. SAP: The Siebel Factor
02 Nov 2005
Article - The sudden uptick in big deals reported by Siebel made Oracle look good, but it's unlikely a Siebel acquisition will alter the competition between SAP and Oracle.
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Should we upgrade Siebel, phase it out or migrate to SAP?
Ask the Expert - It makes sense to use a CRM package that's compatible with the back-end ERP package, says SAP CRM expert Srini Katta. But there are some factors to consider. Read more in this expert tip.
SAP vs. Oracle:
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Can Oracle compete against SAP in the CRM market after recent acquisitions?
Ask the Expert - Read William Band's thoughts on Oracle's recent acquisitions in this expert tip.
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SAP CRM and Siebel CRM -- a side-by-side comparison
Ask the Expert - Evaluate strengths and weaknesses of SAP CRM and Siebel CRM with this side-by-side vendor comparison by CRM expert Srini Katta.
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SAP's CRM development plods on
18 May 2005
Article - As SAP methodically builds out its CRM offering, users are starting to turn away from competitors like Siebel.
SAP CRM drawbacks:
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Security concerns for SAP CRM on demand
Ask the Expert - Running SAP CRM on demand on a single tenancy model is a low-risk environment, says Srini Katta in this expert tip. Read more about the security foundation for SAP CRM in this expert tip.
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The hidden costs of SAP on-demand
09 Feb 2006
Article - SAP CRM on-demand has basic sales force automation features, but integrating with back-end systems and mapping data to the on-demand platform could result in additional fees.
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What's the best CRM software for a midmarket sales force?
Ask the Expert - SearchCRM.com's expert helps a midmarket CIO decide whether on-demand or on-premise SAP CRM software is more appropriate for his group of 75 sales agents.