All-in-One Guides:SAP CRM guide

SAP CRM software evaluation

Find guidelines and advice for SAP CRM software evaluation in chapter two. Skip to this section once you've mastered the fundamentals and you are ready to begin comparing CRM products. Here you'll find advice from independent experts on the pros and cons of SAP CRM, plus an in-depth comparison of Oracle and SAP CRM.

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SAP CRM ROI:

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SAP CRM benefits:

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  • SAP CRM could have big year ahead

    12 May 2005

    Article -  With its competitors struggling or occupied with acquisitions, SAP has a chance to extend its CRM presence. SAP's Sapphire user conference could be the place to start.

  • Column: Oracle vs. SAP: The Siebel Factor

    02 Nov 2005

    Article -  The sudden uptick in big deals reported by Siebel made Oracle look good, but it's unlikely a Siebel acquisition will alter the competition between SAP and Oracle.

  • Should we upgrade Siebel, phase it out or migrate to SAP?

    Ask the Expert -  It makes sense to use a CRM package that's compatible with the back-end ERP package, says SAP CRM expert Srini Katta. But there are some factors to consider. Read more in this expert tip.

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SAP vs. Oracle:

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  • Can Oracle compete against SAP in the CRM market after recent acquisitions?

    Ask the Expert -  Read William Band's thoughts on Oracle's recent acquisitions in this expert tip.

  • CRM software demonstration screencasts

    CRM Software Demos -  Get a sneak peek at six CRM software user interfaces with these software demos. We recorded real-life samples of user interfaces from SAP, Siebel, Oracle, Salesforce.com, NetSuite and RightNow to show how these systems perform basic tasks. Watch these...

  • SAP vs. Oracle: Users speak out

    07 Mar 2006

    Article -  As the battle for business applications supremacy heats up, Oracle users are standing by Larry Ellison and Fusion while SAP customers say NetWeaver will lead the way to victory.

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SAP CRM drawbacks:

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  • Security concerns for SAP CRM on demand

    Ask the Expert -  Running SAP CRM on demand on a single tenancy model is a low-risk environment, says Srini Katta in this expert tip. Read more about the security foundation for SAP CRM in this expert tip.

  • Microsoft to SAP: My dog food is better than yours

    21 Jun 2006

    Column -  SAP customers can expect to see more and more sales calls from Dynamics about which brand of dog food they should be feeding their subsidiaries.

  • The hidden costs of SAP on-demand

    09 Feb 2006

    Article -  SAP CRM on-demand has basic sales force automation features, but integrating with back-end systems and mapping data to the on-demand platform could result in additional fees.

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