SAP CRM upgrade: Is the time right?

All-in-One Guides:CRM upgrade guide

Is it time for a CRM update?

SAP CRM upgrade - Is the time right?

Find out if you should upgrade SAP CRM in this section of the CRM upgrades guide. Get a SAP CRM and Siebel CRM comparison.

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  • SAP could expand on-demand with mySAP All-in-one suite

    20 Apr 2006

    Article -  SAP CEO Henning Kagermann said the company could transform its All-in-one software for midmarket customers into an on-demand offering.

  • SAP launches on-demand CRM

    03 Feb 2006

    Article -  SAP announced its CRM on-demand offering, targeting many of its own customers in the upper midmarket with a subscription-based model that integrates into SAP back end systems.

  • SAP seeks to shed "ugly" label with CRM 2007

    04 Dec 2007

    Article -  SAP has revamped its user interface with its latest CRM release as it tries to keep up with Microsoft and Salesforce.com in the usability race.

  • SAP users slow to migrate to mySAP, opens door for Oracle

    09 Aug 2005

    Article -  SAP customers are slow in adopting mySAP applications, according Forrester Research Inc., keeping the door slightly open for Oracle Corp. to lure customers away from SAP.

  • The hidden costs of SAP on-demand

    09 Feb 2006

    Article -  SAP CRM on-demand has basic sales force automation features, but integrating with back-end systems and mapping data to the on-demand platform could result in additional fees.

  • SAP CRM and Siebel CRM -- a side-by-side comparison

    Ask the Expert -  Evaluate strengths and weaknesses of SAP CRM and Siebel CRM with this side-by-side vendor comparison by CRM expert Srini Katta.

  • SAP's CRM development plods on

    18 May 2005

    Article -  As SAP methodically builds out its CRM offering, users are starting to turn away from competitors like Siebel.

  • SAP releases customer service module for SaaS CRM

    26 Sep 2006

    Article -  Following up on earlier releases of marketing and sales, SAP today released the customer service portion of its on-demand CRM package.

  • SAP CRM on-demand -- preview of Wave 3

    Ask the Expert -  SearchCRM.com's SAP expert compares open source software options, offers advice for a 30-member customer service team looking for help with customer disputes, inquiries and feedback management, and offers a preview of SAP's on-demand Wave 3 release,...

  • Is SAP losing the CRM usability race?

    25 Apr 2007

    Article -  At last year's Sapphire conference, SAP announced a revamped user interface, but it is still not widely available. Meanwhile, CRM competitors continue to focus on usability.