All-in-One Guides:CRM upgrade guide

Is it time for a CRM update?

SAP CRM upgrade - Is the time right?

Find out if you should upgrade SAP CRM in this section of the CRM upgrades guide. Get a SAP CRM and Siebel CRM comparison.

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  • SAP CRM on-demand -- preview of Wave 3

    Ask the Expert -  SearchCRM.com's SAP expert compares open source software options, offers advice for a 30-member customer service team looking for help with customer disputes, inquiries and feedback management, and offers a preview of SAP's on-demand Wave 3 release,...

  • Is SAP losing the CRM usability race?

    25 Apr 2007

    Article -  At last year's Sapphire conference, SAP announced a revamped user interface, but it is still not widely available. Meanwhile, CRM competitors continue to focus on usability.

  • SAP CRM: Sales strategy with SAP CRM 4.0

    Chapter Download Library -  Learn about sales functionality in mySAP CRM, including planning, implementation, and management activities, in this chapter from SAP PRESS.

  • SAP acknowledges barrier to mySAP CRM implementations

    14 Feb 2006

    Article -  SAP customers have purchased licenses for mySAP CRM, but many found the software too unwieldy to deploy, according to SAP CRM executive Pat Bakey.

  • SAP users flipping the switch on CRM

    13 Aug 2004

    Article -  A recent report says SAP customers are at long last turning on the CRM functionality that they paid for. And they're largely glad they did it.