Bookshelf:CRM and call center
CRM and call center
Sales strategy books
You'll find chapters from books on sales strategy and sales management in this section of SearchCRM.com's bookshelf. Use these book excerpts from expert authors to plan your sales strategy. You'll find tips for working with Salesforce.com, using the solution selling technique and more.
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Tip: Design Web sites that build customer loyalty
Tutorial - In this tip from "Technology and Customer Service: Profitable Relationship Building" by Paul R. Timm, you will learn how Web sites and Web-based customer service can help save money while providing customer service and building customer loyalty.
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Salesforce.com for Dummies: Ch. 15, Analyzing Data with Reports
Chapter Download - In Chapter 15, "Analyzing Data with Reports" get advice on how to define, create, print, analyze, export and organize your reports using Salesforce.com.
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Salesforce.com for Dummies: Report features and functionality
Chapter Download - Learn about Salesforce.com report features and functionality in this chapter from Salesforce.com for Dummies.
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Exceptional Selling -- How The Best Connect and Win In High Stakes Sales
Chapter Download Library - Learn advice for sales and marketing communications for high stakes sales in this chapter download from Exceptional Selling: How The Best Connect and Win In High Stakes Sales. Author Jeff Thull is the President and CEO of Prime Resource Group and a...
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Difficulties in selling and sales management
Chapter Download - Learn about the difficulties in selling, sales management and executive management that are addressed in the solution selling sales process. This chapter lists the many challenges salespeople, sales managers and executives face on a daily basis.
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Chapter Download Library - This follow-up to the best-seller "Solution Selling" focuses on streamlining the sales process to achieve greater success in fewer steps and a shorter time frame. Chapter 1 focuses on the definition and philosophy of solution selling.