CRM Speech analytics software:
Working with workforce optimization software
Speech analytics software
Speech analytics software is cropping up in call centers around the world, as call center managers realize the importance of analyzing and understanding customer interactions. This section will get you updated on the latest advancements in speech analytics technology.
Special Report - Speech analytics is still an emerging technology for the call center, but experts predict significant growth for the speech analytics market in the years to come. We've gathered the top headlines on speech analytics to help you decide if the technology...
05 May 2008
Column - Because speech analytics is new and relatively unknown both within the call center and across the enterprise, it can be perceived as a risky investment. But early adopters have found that speech analytics has a rapid three- to 12-month payback, high net...
31 May 2007
Column - When used properly, speech analytics applications empower enterprises to enhance customer loyalty and improve the corporate bottom line by delivering the products and services that their customers want -- when they want them, where they want them and in...
Ask the Expert - There are many real-time analytics applications on the market from different types of vendors. Learn which analytics applications are the best with advice from Donna Fluss in this expert tip.