Forecasted calls-AHT vs. actual calls-AHT

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• Business Analytics

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• Data Management

  • Poor reference data management causing headaches in financial sector

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  • AAA picks Dell Boomi cloud integration tools over IBM, Jitterbit

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  • From the Editors: Framing the case for enterprise data virtualization

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• SAP

  • SAP pushes HANA analytics for SMBs

    SAP is rolling out high-speed analytics applications for small and midsize businesses.

  • Ace Hardware picks SAP Financials over Oracle for order processing

    When Ace Hardware went looking for a way to integrate its financials and order processing systems, it decided going with Oracle was too risky.

  • Efficient SAP order management critical in tough economic times

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• Oracle

  • Oracle purchase of Taleo indicates rising SaaS trend

    Oracle has spent $3.4 billion on Taleo and RightNow in the past few months, showing that it is serious about hosting applications in the cloud for its customers.

  • Making Monday the start of the week in Oracle SQL

    One reader asks how to set up a report in Oracle SQL so that Monday is the first day of the week.

  • Oracle Advanced Analytics bundles R with Oracle Database

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• DataManagement UK

  • SaaS BI technology comes of age

    SaaS BI and its benefits explained: it can improve scalability and reduce administration costs; it offers capabilities in data warehousing, ETL and analytics; it can be secured. What’s not to like?

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    IT leaders need to get information governance right if MDM is to help cut costs, stoke productivity and mitigate risk, according to Gartner on the eve of the MDM summit.

  • Gartner: Business, analytics fail to connect, mobile BI gets real

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• Content Management

  • Web content management's new role: Fueling digitally driven businesses

    Web content management is not just about publishing Web pages any more, according to one industry expert. It has become a way to use content to power useful business applications for the enterprise.

  • Data archive strategy key to efficient enterprise content management

    Digital archiving and the longevity of electronic information is being overlooked by enterprise content management professionals at the enterprise’s peril. Digital doesn’t necessarily mean permanent.

  • Lancaster Bible College gets cloud Web content management system boost

    After technical infrastructure issues continually crashed Lancaster Bible College’s website over the course of a year, the school switched to a cloud Web content management system.

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