Using SAP CRM

Transfer Outlook information to the CRM business workspace

Ask the Expert -  In this expert tip, CRM expert Srini Katta describes how to transfer information from MS Exchange Outlook 2003 to the mySAP CRM 4.0 business workspace.

Do I need financial software on top of SAP CRM?

Ask the Expert -  Wondering if you need financial software with SAP CRM? Read this expert tip from Srini Katta.

Mapping R/3 Account Groups and SAP CRM Roles

Checklist -  SAP R/3 and SAP CRM customer master data are based on two different data models. That makes for some tricky mapping issues, but veteran CRM guru Srinivasa Katta has broken down the process into this easy step-by-step guide.

How can I load CRM Ibase data from legacy data?

Ask the Expert -  Learn how to transfer CRM data from legacy systems to Ibase. MySAP CRM expert Srini Katta answers questions from a curious reader.

SAP CRM on-demand -- preview of Wave 3

Ask the Expert -  SearchCRM.com's SAP expert compares open source software options, offers advice for a 30-member customer service team looking for help with customer disputes, inquiries and feedback management, and offers a preview of SAP's on-demand Wave 3 release,...

SAP CRM: Sales strategy with SAP CRM 4.0

Chapter Download Library -  Learn about sales functionality in mySAP CRM, including planning, implementation, and management activities, in this chapter from SAP PRESS.

Entering marketing campaign data automatically in SAP CRM 4.0

Ask the Expert -  Learn marketing campaign tips for SAP CRM, including how to enter leads and activity data automatically in this expert tip from Srini Katta.