Microsoft CRM evaluation

Estimating Microsoft CRM customization or configuration costs

Ask the Expert -  Expert Richard Smith gives tips for estimating the cost of a Microsoft CRM customization.

Microsoft CRM Live: Pricing and long-term options

Ask the Expert -  Expert Richard Smith offers an overview of Microsoft CRM Live, the new hosted CRM offering that closely matches Microsoft Dynamics CRM.

Siebel CRM software vs. Microsoft CRM software for the midmarket

Face-off -  Is Siebel's reputation as a CRM leader enough to win over SMBs? Or do SMBs want CRM software from a vendor that specifically caters to the small business and midmarket sector, like Microsoft? Two SearchCRM.com editors duked it out over this hot topic.

Multi-language deployments of Microsoft CRM

Ask the Expert -  Microsoft CRM expert Richard Smith discusses Microsoft CRM's multi-language capabilities in this expert response.

Microsoft CRM and Siebel CRM On Demand evaluated

Ask the Expert -  Expert William Band gives a brief overview of Microsoft CRM and Siebel CRM On Demand.

Microsoft CRM targets usability

13 Mar 2007

Article -  At its annual Convergence conference, Microsoft continued to tout usability and flexibility in CRM as user adoption remains a key CRM hurdle.

Comparing Microsoft CRM and GoldMine CRM software

Ask the Expert -  Expert Richard Smith offers a comparison of Goldmine's CRM software vs. Microsoft Dynamics CRM.

Preview of Microsoft's advanced analytics tools for Dynamics CRM

Ask the Expert -  Microsoft CRM expert Richard Smith gives a preview of the new advanced analytics tools available for Dynamics CRM.

Will Microsoft Live be able to compete with Salesforce.com?

Ask the Expert -  When can you expect to see Microsoft Live on the market? Richard Smith gives his prediction for the new hosted product, Microsoft's answer to Salesforce.com.

Is Microsoft CRM the right choice for our Microsoft-heavy organization?

Ask the Expert -  Choosing Microsoft CRM without looking at other options is a mistake, says CRM expert Paul Greenberg. Read more advice in this expert tip.