All-in-One Guides:Microsoft CRM guide
Microsoft CRM evaluation
Understanding Microsoft CRM
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Estimating Microsoft CRM customization or configuration costs
Ask the Expert - Expert Richard Smith gives tips for estimating the cost of a Microsoft CRM customization.
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Microsoft CRM Live: Pricing and long-term options
Ask the Expert - Expert Richard Smith offers an overview of Microsoft CRM Live, the new hosted CRM offering that closely matches Microsoft Dynamics CRM.
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Multi-language deployments of Microsoft CRM
Ask the Expert - Microsoft CRM expert Richard Smith discusses Microsoft CRM's multi-language capabilities in this expert response.
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Microsoft CRM and Siebel CRM On Demand evaluated
Ask the Expert - Expert William Band gives a brief overview of Microsoft CRM and Siebel CRM On Demand.
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Microsoft CRM targets usability
13 Mar 2007
Article - At its annual Convergence conference, Microsoft continued to tout usability and flexibility in CRM as user adoption remains a key CRM hurdle.
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Comparing Microsoft CRM and GoldMine CRM software
Ask the Expert - Expert Richard Smith offers a comparison of Goldmine's CRM software vs. Microsoft Dynamics CRM.
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Preview of Microsoft's advanced analytics tools for Dynamics CRM
Ask the Expert - Microsoft CRM expert Richard Smith gives a preview of the new advanced analytics tools available for Dynamics CRM.
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Will Microsoft Live be able to compete with Salesforce.com?
Ask the Expert - When can you expect to see Microsoft Live on the market? Richard Smith gives his prediction for the new hosted product, Microsoft's answer to Salesforce.com.
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Is Microsoft CRM the right choice for our Microsoft-heavy organization?
Ask the Expert - Choosing Microsoft CRM without looking at other options is a mistake, says CRM expert Paul Greenberg. Read more advice in this expert tip.
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Will Windows Vista impact future upgrades to Microsoft CRM?
Ask the Expert - Worried that not upgrading Windows Vista will affect your CRM strategy? Read advice from Richard Smith, Microsoft CRM expert, here.