Schools:Call Center Metrics
Number of calls offered
Understanding number of calls offered: Podcast
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Understanding number of calls offered: Podcast
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Using number of calls offered as a call center metric
Podcast - In this brief podcast, learn why measuring the number of calls offered is an important metric for the call center. Learn the definition of this metric and how to measure it from Lori Bocklund and Steve Suhn of Strategic Contact
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Understanding number of calls offered: Podcast
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