Using Microsoft CRM

• Microsoft Dynamics CRM 3.0: Security settings

  Chapter Download Library -  Microsoft's CRM security model allows you to update and change security settings on the fly. By customizing security settings, you can construct a security and information access solution to meet the CRM needs of your organization. Learn more in this...

• Microsoft-sponsored CRM training for power users

  Ask the Expert -  Looking for Microsoft CRM training information? Learn about training options including eLearning, training classes, and partner resources from Richard Smith, SearchCRM.com's Using Microsoft CRM expert, in this tip.

• Will Windows Vista impact future upgrades to Microsoft CRM?

  Ask the Expert -  Worried that not upgrading Windows Vista will affect your CRM strategy? Read advice from Richard Smith, Microsoft CRM expert, here.

• Using Quick Campaigns effectively for Microsoft Dynamics CRM 3.0

  Ask the Expert -  Richard Smith, SearchCRM.com's Microsoft CRM expert, explains how to use Quick Campaigns, a new functionality for Microsoft Dynamics CRM 3.0, in this expert tip.

• Sales forecasting opportunities and reports in Microsoft CRM

  Ask the Expert -  What are the best (and easiest) sales reports to create in Microsoft Dynamics CRM? Read advice from Microsoft CRM expert Richard Smith to help create reports for sales effectiveness.

• Top SFA vendors for a 250-member salesforce

  Ask the Expert -  Liz Roche answers a SearchCRM.com reader's question about the best salesforce automation (SFA) software for a 250-person sales force, and she gives advice and recommendations including Microsoft CRM, NetSuite, Salesforce.com or RightNow.

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