Using Oracle CRM

All-in-One Guides:Oracle CRM tutorial

Using Oracle CRM

Skip to chapter four if you've already deployed Oracle CRM at your organization. In this section you'll find tips and techniques for the established Oracle CRM program, including information on support for Siebel and PeopleSoft applications. You'll also find best practices and tips for using Oracle CRM to drive customer service, marketing and sales departments.

Oracle CRM support:

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  • From Siebel to SAP with SAP's Safe Passage program

    Ask the Expert -  Srini Katta, SAP CRM expert, provides details on SAP's Safe Passage program, including information on Siebel support, in this expert tip.

  • JDE, iSeries shop ditches Oracle for third-party support

    (presented by Search400.com)

     | 16 Mar 2006

    Article -  Wholesaler, DCI, moved to third-party maintenance for its JDE suite after the Oracle, PeopleSoft acquisition. The company has seen big savings but said the move isn't for everyone.

  • SAP extends CRM support to Siebel apps

    15 May 2006

    Article -  With the help of its subsidiary TomorrowNow, SAP is looking to tempt more customers away from Oracle by extending its Safe Passage program to include third-party support to Siebel customers.

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Best practices for managing Oracle CRM:

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Oracle CRM for customer service:

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Oracle CRM for sales:

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  • Siebel sets sights on reluctant reps

    16 Jun 2004

    Article -  The latest sales force automation tools from Siebel Systems leverage Microsoft's messaging platform in an effort to win the hearts and minds of CRM-skeptical sales professionals.

  • Siebel writes prescription for mobile sales

    06 Apr 2004

    Article -  Its new pharmaceutical application gives companies an early look at some of the analytics features coming in Siebel 7.7.

Oracle CRM for marketing:

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