Using Oracle CRM

• From Siebel to SAP with SAP's Safe Passage program

  Ask the Expert -  Srini Katta, SAP CRM expert, provides details on SAP's Safe Passage program, including information on Siebel support, in this expert tip.

• JDE, iSeries shop ditches Oracle for third-party support

  16 Mar 2006

  Article -  Wholesaler, DCI, moved to third-party maintenance for its JDE suite after the Oracle, PeopleSoft acquisition. The company has seen big savings but said the move isn't for everyone.

• Oracle acquisition predictions, Siebel support for 2007

  Ask the Expert -  Oracle may make further acquisitions in the CRM space, says William Band in this expert tip.

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• Pitney Bowes offers sage Siebel CRM advice at OpenWorld

  (presented by SearchOracle.com)

   | 31 Oct 2006

  Article -  Pitney Bowes has been through multiple Siebel deployments. Its data warehouse chief offered advice on deploying Siebel Analytics at Oracle's OpenWorld conference.

• Can I integrate SAP CRM with Oracle E-Business Suite?

  Ask the Expert -  If you're looking for advice on integrating SAP CRM and Oracle E-Business Suite, read this expert tip from Srini Katta.

• Upgrade Siebel 6.0 to 7.0 now, upgrade to Oracle Fusion later

  Ask the Expert -  Get advice on upgrading Siebel applications in this expert tip from William Band, SearchCRM.com's Using Siebel expert. Band advises a reader to upgrade from Siebel 6.0 to 7.0 and to consider Fusion applications later.

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• Oracle's hosted call center gets an update

  27 Jun 2007

  Article -  Oracle has built an Oracle-based back end to the hosted call center application it acquired in Telephony@Work as the competition for virtual contact centers increases.

• Oracle extends CRM with hosted call center acquisition

  14 Jun 2006

  Article -  Oracle will complement its Siebel Contact On Demand application with the acquisition of Telephony@Work, a provider of IP-based software infrastructure.

• Social networks forcing customer service change

  24 Oct 2006

  Article -  At OpenWorld, Oracle executives and Gartner analysts discussed the impact social networking and new media are having on the service industry and how contact centers must adapt.

• Siebel sets sights on reluctant reps

  16 Jun 2004

  Article -  The latest sales force automation tools from Siebel Systems leverage Microsoft's messaging platform in an effort to win the hearts and minds of CRM-skeptical sales professionals.

• Gartner: Siebel leads SAP in sales force automation

  25 Jul 2006

  Article -  Gartner names Siebel the leader in SFA technology, but the on-demand vendors and SAP are gaining ground.

• Siebel writes prescription for mobile sales

  06 Apr 2004

  Article -  Its new pharmaceutical application gives companies an early look at some of the analytics features coming in Siebel 7.7.

• Siebel Speaker Series: Surviving marketing's dark days

  23 Jan 2004

  Interview -  Most marketers were more than happy to usher in the New Year. After all, in 2003, they struggled with corporate belt-tightening and legal crackdowns. In 2004, Siebel Systems Inc. will try to improve things with the second-quarter release of Siebel 7.7....

• Marketing suites miss the mark

  02 Mar 2006

  Article -  Forrester ranked the top marketing automation vendors but found that none have a comprehensive platform.

• SAP's marketing on-demand features vs. Oracle's marketing automation software

  Ask the Expert -  SearchCRM.com's expert discusses SAP's new marketing on-demand features and provides a handy table comparing SAP's and Oracle's marketing on-demand solutions.