All-in-One Guides:Oracle CRM tutorial

Using Oracle CRM

Skip to chapter four if you've already deployed Oracle CRM at your organization. In this section you'll find tips and techniques for the established Oracle CRM program, including information on support for Siebel and PeopleSoft applications. You'll also find best practices and tips for using Oracle CRM to drive customer service, marketing and sales departments.

Oracle CRM support:

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Best practices for managing Oracle CRM:

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Oracle CRM for customer service:

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  • Oracle's hosted call center gets an update

    27 Jun 2007

    Article -  Oracle has built an Oracle-based back end to the hosted call center application it acquired in Telephony@Work as the competition for virtual contact centers increases.

  • Oracle extends CRM with hosted call center acquisition

    14 Jun 2006

    Article -  Oracle will complement its Siebel Contact On Demand application with the acquisition of Telephony@Work, a provider of IP-based software infrastructure.

  • Social networks forcing customer service change

    24 Oct 2006

    Article -  At OpenWorld, Oracle executives and Gartner analysts discussed the impact social networking and new media are having on the service industry and how contact centers must adapt.

Oracle CRM for sales:

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Oracle CRM for marketing:

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