Evaluating VoIP for the call center

VoIP case study: TCF Financial Corp.

27 Jun 2005

Article -  One financial institution is breaking down the barriers of reality and going virtual with multi-site VoIP.

ROI Insider Tip: VoIP helps company trim costs, response time

Tip -  Byram Healthcare needed an efficient system to deal with thousands of customer support phone inquires. The company implemented a VoIP call center system that has helped it cut costs and more effectively respond to customers' needs.

IP-based system key for growing call center

10 Apr 2008

Article -  The need for customization and a rapidly expanding at-home agent network led one infomercial company to select an IP-based call center system.

VoIP in the call center: Making the transition

31 Oct 2006

Article -  Smaller organizations are proving more nimble in making the switch to VoIP in the call center. One Florida credit union is already a veteran.

ROI Insider Tip: VoIP helps company trim costs, response time

Tip -  Byram Healthcare needed an efficient system to deal with thousands of customer support phone inquires. The company implemented a VoIP call center system that has helped it cut costs and more effectively respond to customers' needs.

Lender combines Microsoft CRM and VoIP

15 Jun 2006

Article -  Challenged by a spate of mergers, an agricultural lender converged voice and data to leverage its CRM solution and differentiate itself from the competition.