VoIP in the call center guide

More from Related TechTarget Sites

• Business Analytics
• Data Management
• SAP
• Oracle
• Data Management UK
• Content Management

• Business Analytics

  • Airport retailer leaves Excel behind with BI tools makeover

    The Paradies Shops’ search for BI tools to access data quickly and break away from Excel spreadsheets started with data discovery vendors but didn’t end with them.

  • Hadoop is hot, but not most popular ‘big data’ technology

    New research reveals businesses’ relative lack of “big data” maturity and the hurdles in both technology and analytics techniques they need to overcome.

  • Mobile BI brings more than security concerns to the table, TDWI says

    Interest in mobile BI is growing, but democratizing data also presents hurdles for building a business case, according to new research from TDWI.

• Data Management

  • AAA picks Dell Boomi cloud integration tools over IBM, Jitterbit

    A local AAA auto club serving three western states is using cloud-based data integration tools to help drive an aggressive cloud computing strategy.

  • From the Editors: Framing the case for enterprise data virtualization

    There’s no lack of choices to consider if you’re looking at a possible data virtualization deployment -- both in terms of the vendors offering tools and the potential uses for the technology.

  • Forrester Wave: Informatica, IBM lead data virtualization tools market

    Informatica and IBM are the top dogs in the data virtualization software market, thanks to a strong combination of “enterprise-class” features, according to Forrester Research Inc.

• SAP

  • Efficient SAP order management critical in tough economic times

    Companies can better weather tough economic times by taking take full advantage of features within SAP order management, from Biller Direct to SAP Collections Management.

  • As SAP R/3 support fades, upgrades to ECC 6.0 accelerate

    With the clock ticking on the end of SAP R/3 support and maintenance, the pace of customers upgrading to SAP ECC 6.0 is picking up, according to a survey of SearchSAP.com readers.

  • SAP Service Desk improved in Solution Manager 7.1, expert says

    SAP Service Desk was a weak, late entrant to the market, according to one expert, who says that’s slowly changing due to enhancements in the latest version of Solution Manager 7.1.

• Oracle

  • Oracle purchase of Taleo indicates rising SaaS trend

    Oracle has spent $3.4 billion on Taleo and RightNow in the past few months, showing that it is serious about hosting applications in the cloud for its customers.

  • Making Monday the start of the week in Oracle SQL

    One reader asks how to set up a report in Oracle SQL so that Monday is the first day of the week.

  • Oracle Advanced Analytics bundles R with Oracle Database

    Oracle Advanced Analytics is the company’s newest announcement around data analytics, a market that Oracle seeks to blanket with products.

• DataManagement UK

  • Gartner: Address economy, compliance with information governance, MDM

    IT leaders need to get information governance right if MDM is to help cut costs, stoke productivity and mitigate risk, according to Gartner on the eve of the MDM summit.

  • Gartner: Business, analytics fail to connect, mobile BI gets real

    Gartner’s BI London summit will show a landscape beset by strategic misalignment, intra-organisational struggle and weak cloud adoption. Yet mobile BI is becoming a reality.

  • 2012 training courses: BI, data management, data warehousing

    Find out where to hone your business intelligence, data management and data warehouse skills with this list of training courses for 2012.

• Content Management

  • Web content management's new role: Fueling digitally driven businesses

    Web content management is not just about publishing Web pages any more, according to one industry expert. It has become a way to use content to power useful business applications for the enterprise.

  • Data archive strategy key to efficient enterprise content management

    Digital archiving and the longevity of electronic information is being overlooked by enterprise content management professionals at the enterprise’s peril. Digital doesn’t necessarily mean permanent.

  • Lancaster Bible College gets cloud Web content management system boost

    After technical infrastructure issues continually crashed Lancaster Bible College’s website over the course of a year, the school switched to a cloud Web content management system.

• About us
• Contact us
• Site index
• Privacy policy
• Advertisers
• Business partners
• Events
• Media kit
• TechTarget corporate site
• Reprints
• Site map