CRM VoIP in the call center guide:

VoIP in the call center guide

This VoIP call center guide is a collection of resources on VoIP in the call center regardless of where you are in the learning or buying process. If you're new to VoIP, we suggest you start at the beginning with our VoIP learning center covering fundamental issues. If you're shopping for technology, skip ahead to the sections on evaluating VoIP vendors and case studies on using VoIP in the call center. If you're currently managing VoIP in a call center, read the section on maintaining VoIP. In each section, we'll logically guide you through our resources to maximize your learning experience.