CRM VoIP in the call center guide:
VoIP in the call center guide
This VoIP call center guide is a collection of resources on VoIP in the call center regardless of where you are in the learning or buying process. If you're new to VoIP, we suggest you start at the beginning with our VoIP learning center covering fundamental issues. If you're shopping for technology, skip ahead to the sections on evaluating VoIP vendors and case studies on using VoIP in the call center. If you're currently managing VoIP in a call center, read the section on maintaining VoIP. In each section, we'll logically guide you through our resources to maximize your learning experience.
New in this guide
- The VoIP call center technology quiz (VoIP resources for beginners)
- Extending the call center through unified communications demands a comprehensive strategy (VoIP special reports)
- The emergence of the virtual call center: Top 10 headlines (VoIP special reports)
Start here if you are a VoIP beginner. Use this collection of resources to learn about VoIP basics and how it is used in the call center. You'll find answers to commonly-asked VoIP questions and definitions for related terms.
Read VoIP and call center news and learn how innovative call centers are using Voice over Internet Protocol.
Read this section if you're currently shopping for VoIP technology and evaluating VoIP technology for the call center. Our collection of call center case studies and expert advice will help you evaluate your options and decide if VoIP is right for your call center.
Skip to this section if you're already planning for VoIP implementation. Read advice and resources on implementing and integrating VoIP with CRM.
Browse this section if you are a call center manager using VoIP in the call center. Find resources for post-implementation issues, VoIP technology and metrics and more.
Use this section to locate VoIP books and free chapter downloads designed to expand your VoIP knowledge. Read books on call center technology and call center management best practices.
Looking for more information on VoIP and CRM? In this section, browse Learning Guides from SearchCRM.com and SearchUnifiedCommunications.com.