All-in-One Guides:VoIP in the call center guide

VoIP basics for the call center

VoIP resources for beginners

Use these VoIP resources for beginners to get up to speed on VoIP call center technology and using VoIP.

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  • Learn IT in 10 easy steps: VoIP

    Tip -  This handy guide to VoIP provides you with an overview of the technology, including key terms, trends, challenges and more.

  • Remote call center agent management: Top ten buzzwords

    Top 10 tips -  Learn more about what's involved in managing remote call center agents with these buzzwords. You'll find out about technology including VoIP, VPN and IVR, as well as important metrics related to remote call center agent management.

  • Quiz: VoIP

    Quiz -  Test your VoIP IQ in this quiz from SearchVoIP.com.

  • Learning Guide: How does VoIP work?

    Learning Center -  By now, you probably have a general idea of what VoIP is, but do you understand how it works? Do you know how many bits are in a conventional PCM voice sample or what "look-ahead" is used for? Do you know which two modes a caller can use to set up a call...

  • The VoIP call center technology quiz

    Quiz -  Test your knowledge of VoIP concepts, the VoIP call center market, VoIP benefits and VoIP call center software with our VoIP call center technology quiz.

  • VoIP call center quiz

    Quiz -  Test yourself on VoIP technology and how it works in the call center in this quiz from SearchCRM.com.

  • Guide to VoIP ROI

    Learning Guide -  Forecasting the return on investment (ROI) of a VoIP implementation involves weighing savings on local and long distance charges as well as quantifying more elusive soft benefits like increased productivity and ease of adds, changes and management....

  • Evaluating VoIP for your call center

    Podcasts -  Get help evaluating VoIP for your call center in this expert podcast. Find out about VoIP benefits and drawbacks, building a VoIP business case and using VoIP to connect remote call center agents.

  • Understanding Session Initiation Protocol in today's call centers

    17 Nov 2008

    Column -  Session Initiation Protocol (SIP) is being used effectively in some call centers, but if your call center is using products from multiple vendors, you may not be able to take advantage of the benefits. Get tip for understanding SIP from call center...