CRM VoIP terms and definitions:
VoIP basics for the call center
VoIP terms and definitions
Browse this section to read VoIP terms and definitions and learn about commonly-used terms related to VoIP and the call center. Get up to speed quickly with these resources.
Top Buzzwords - In many of today's call centers, session initiation protocol (SIP) allows customers and call center agents to connect through various forms of multimedia communications. We've gathered these terms and definitions to help you better understand SIP in the...
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Definition - Learn five important terms every organization should understand before deploying Voice over IP (VoIP) telephony.