CRM VoIP terms and definitions:

VoIP basics for the call center

VoIP terms and definitions

Browse this section to read VoIP terms and definitions and learn about commonly-used terms related to VoIP and the call center. Get up to speed quickly with these resources.

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  • SIP in the call center: Top 10 buzzwords

    Top Buzzwords -  In many of today's call centers, session initiation protocol (SIP) allows customers and call center agents to connect through various forms of multimedia communications. We've gathered these terms and definitions to help you better understand SIP in the...

  • 5 terms you need to know before you employ VoIP

    (presented by SearchSecurity.com)

    Definition -  Learn five important terms every organization should understand before deploying Voice over IP (VoIP) telephony.