All-in-One Guides:VoIP in the call center guide
VoIP and call center news
VoIP vendor news
Read this section if you're in the research stage of a VoIP project. Browse the latest headlines concerning VoIP vendors and call centers.
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Microsoft-Nortel team up to take on Cisco in VoIP battle
20 Jul 2006
Article - Unified communications has become the new VoIP battle ground as Microsoft teams with Nortel to outgun Cisco in this potentially $40 billion market.
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Aspect records quality monitoring buy
05 Apr 2006
Article - With the purchase of SophistiCom, Aspect adds quality monitoring to its performance management suite.
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Intervoice buys Nuasis call center tools
07 Sep 2006
Article - Speech and IVR player Intervoice has snapped up the assets of Nuasis, bringing together IVR, speech recognition and contact center software.
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Microsoft a VoIP player? I can already hear the bluescreen of death calling!
18 Jul 2006
Column - To all of you considering Microsoft as a VoIP vendor, go in with your eyes wide open. Be prepared for the normal onslaught of services packs and hot fixes and then months of tuning.
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