All-in-One Guides:Workforce optimization guide
WFO market news
WFO call center market news
Find out what's going on in the WFO call center market and read contact center WFO vendors in this section.
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Voice-of-the-customer program begins with performance management at call center
23 Apr 2007
Article - A financial services agency is hoping to revamp its customer satisfaction, but it started with a foundation of quality monitoring and workforce management in the call center.
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Contact center WFO market mature but growing, report says
13 Dec 2007
Article - The contact center WFO market will build on its $2.3 billion in sales last year because of new functionality and demand from the midmarket, according to a new report.
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Call center brings it together with WFO
31 Aug 2006
Article - A customer of both Blue Pumpkin and Witness before the merger, Asurion is reaping the rewards of workforce optimization, and it's not just about technology.
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Call center market consolidation tricky for buyers
15 Aug 2006
Article - As quality monitoring and workforce management vendors come together under the workforce optimization umbrella, a Gartner analyst helps buyers sort through the choices.
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