All-in-One Guides:Workforce optimization guide
WFO market news
WFO vendor acquisitions
See which workforce optimization vendors are joining forces and learn about contact center WFO vendors in this section.
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Call center consolidation continues as Verint buys Witness
12 Feb 2007
Article - The combination of Verint and Witness could challenge Aspect for domination of the rapidly consolidating workforce optimization technology market.
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28 Apr 2006
Article - NICE Systems made a significant move into the contact center workforce management market today, announcing plans to acquire two leading vendors.
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Witness the future of the call center
10 Jan 2005
Article - With its purchase of Blue Pumpkin Software, Witness Systems is positioning itself for workforce management in the call center.
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