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Should you update your CRM software?

Use the resources in this section to determine if now is the best time to update CRM in your organization. Learn how to complete a CRM audit to evaluate how well your current CRM software is meeting the needs of the business. Also read product-specific news and expert advice to help you decide if the time is right for a Siebel upgrade, a PeopleSoft upgrade or an SAP CRM upgrade.



BROWSE SUBCATEGORIES:	Complete a CRM audit (9), Siebel upgrade: Is the time right? (19), PeopleSoft upgrade: Is the time right? (9), SAP CRM upgrade: Is the time right? (15)


Complete a CRM audit: 1 - 3 of 9

Voices of CRM: Accenture's Saj Usman on CRM upgrades
SearchCRM.com | 02 Oct 2007
NEWS - In this podcast Usman shares how to best determine whether the time is right for a CRM upgrade based on people, business and system requirements.

Five ways to get the most from your CRM system
SearchCRM.com | 17 Jul 2007
ARTICLE - Time and again, these five steps are cited as the way to best ensure CRM success.

Auditing your CRM software
SearchCRM.com | 06 Mar 2007
GENERIC - This chapter gives decision-makers practical insight for planning, designing, and deploying CRM systems that deliver on their promises -- and for avoiding the pitfalls that cause so many CRM implementations to fail....

	VIEW ALL IN THIS CATEGORY


Siebel upgrade: Is the time right?: 1 - 3 of 19

Siebel CRM 7.7: Time to upgrade?
SearchCRM.com | 16 Dec 2003
GENERIC - If you haven't upgraded from Siebel's CRM software, version 6, the newest version of Siebel's software may be just the reason to finally do so.

Some CRM users happy to wait for Fusion
SearchCRM.com | 03 Dec 2007
ARTICLE - Some Oracle CRM users are content to wait for Oracle's Fusion timeline, but they should still monitor the long-term roadmap, according to Forrester analyst Bill Band.

Siebel 8.0 leaves users with CRM upgrade quandary
SearchCRM.com | 02 Feb 2007
ARTICLE - In its first Siebel CRM release, Oracle is offering a new user interface and search, leaving customers to decide if they want to upgrade or wait for Fusion.

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PeopleSoft upgrade: Is the time right?: 1 - 3 of 9

Wait and see time for PeopleSoft users
SearchCRM.com | 26 Jan 2005
ARTICLE - With Oracle promising support until 2013, PeopleSoft customers can take their time in deciding whether to stay, move to Oracle or go to a new vendor entirely.

Oracle reveals first Fusion apps
SearchCRM.com | 20 Sep 2005
ARTICLE - Operational dashboards, developed for PeopleSoft CRM, are the first applications to be developed with the company's Fusion Middleware.

PeopleSoft users to Siebel users: 'Relax'
SearchCRM.com | 22 Sep 2005
ARTICLE - PeopleSoft users can relate to the fears of Siebel users, following Oracle's acquisition announcement. Their advice is not to panic -- but make sure to push for information.

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SAP CRM upgrade: Is the time right?: 1 - 3 of 15

SAP seeks to shed "ugly" label with CRM 2007
SearchCRM.com | 04 Dec 2007
ARTICLE - SAP has revamped its user interface with its latest CRM release as it tries to keep up with Microsoft and Salesforce.com in the usability race.

Is SAP losing the CRM usability race?
SearchCRM.com | 25 Apr 2007
ARTICLE - At last year's Sapphire conference, SAP announced a revamped user interface, but it is still not widely available. Meanwhile, CRM competitors continue to focus on usability.

SAP CRM and Siebel CRM -- a side-by-side comparison
Expert: Srinivasa Katta | 14 Aug 2006
EXPERT RESPONSE - Evaluate strengths and weaknesses of SAP CRM and Siebel CRM with this side-by-side vendor comparison by CRM expert Srini Katta.

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