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VoIP basics for the call center



VoIP terms and definitions



Browse this section to read VoIP terms and definitions and learn about commonly-used terms related to VoIP and the call center. Get up to speed quickly with these resources.
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SIP in the call center: Top 10 buzzwords
5 terms you need to know before you employ VoIP
(Presented by SearchSecurity.com)
SearchSecurity.com | 10 Jan 2005
VoIP phone
(Presented by SearchUnifiedCommunications.com)
SearchUnifiedCommunications.com | 13 Jan 2005
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