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Planning/ Integrating voice with CRM apps



Skip to this section if you're already planning for VoIP implementation. Read advice and resources on integrating VoIP and CRM applications.
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CIO Decisions 2006: Easing growing pains with a CRM-VoIP cocktail
SearchCRM.com | 14 Jun 2006
Challenged by a spate of mergers, an agricultural lender converged voice and data to leverage its CRM solution and differentiate itself from the competition.
Three steps to IP call center implementation
SearchCRM.com | 04 Oct 2005
VoIP is quickly becoming the technology of choice in contact centers as companies replace their aging time-division multiplexing (TDM)-based systems with IP-based systems.
Analyze this -- Anger management software
SearchCRM.com | 08 Feb 2006
Go ahead, lose your cool. But be sure to speak distinctly. Speech recognition software is designed to bring customer service to a whole new level.
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