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Call Center Manager Learning Guide
SearchCRM.com | 04 May 2007
This guide helps call center managers better understand the most critical issues in today's call centers -- from strategy to technology. |
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Customer Loyalty Learning Guide
SearchCRM.com | 09 May 2007
Find out about customer loyalty and satisfaction, marketing, metrics and advice on the best ways to retain customers. This SearchCRM.com guide will lead you through defining, measuring and maintaining customer... |
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Open Source CRM Learning Guide
SearchCRM.com | 10 Dec 2006
Learn about open source CRM software in a logical and user-friendly fashion with the fundamentals in this guide. This guide answers questions like: What is open source CRM software? What are the advantages and... |
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SaaS and On-Demand CRM Learning Guide
SearchCRM.com | 26 Oct 2007
This guide covers the pros and cons of SaaS CRM, definitions of SaaS and on-demand CRM terms, industry news and trends, information about SaaS CRM software providers and tips for evaluation and implementation of SaaS CRM... |
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Sales Force Automation Learning Guide
SearchCRM.com | 17 Oct 2007
This guide introduces the fundamentals of sales force automation (SFA), offers expert advice on SFA and includes content on other sales-related topics, including sales effectiveness. |
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Customer Self-Service Learning Guide
SearchCRM.com | 01 May 2007
This guide introduces the fundamentals and benefits of customer self service through articles, examples of best practices, case studies and expert advice. |
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