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Related guides on CRM products and CRM vendors



In chapter five, explore other areas of CRM and call center strategy with SearchCRM.com's learning guides. You'll find learning tools that will give you a complete look at the CRM market and its challenges. Use these guides for specific CRM-related topics, before, during and after your implementation.
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Call Center Manager Learning Guide
SearchCRM.com | 04 May 2007
This guide helps call center managers better understand the most critical issues in today's call centers -- from strategy to technology.
Customer Loyalty and Satisfaction Learning Guide
SearchCRM.com | 09 May 2007
Find out about customer loyalty and satisfaction, marketing, metrics and advice on the best ways to retain customers. This SearchCRM.com guide will lead you through defining, measuring and maintaining customer...
Open source CRM tutorial
SearchCRM.com | 20 Feb 2009
Get an overview of open source CRM software and learn about the advantages and disadvantages of open source software and the open source business model.
SaaS and On-Demand CRM Learning Guide
SearchCRM.com | 26 Oct 2007
This guide covers the pros and cons of SaaS CRM, definitions of SaaS and on-demand CRM terminology, industry news and trends, information about SaaS CRM software providers and tips for evaluation and implementation of...
Sales Force Automation Learning Guide
SearchCRM.com | 17 Oct 2007
This guide introduces the fundamentals of sales force automation (SFA), offers expert advice on SFA and includes content on other sales-related topics, including sales effectiveness.
Customer Self-Service Learning Guide
SearchCRM.com | 01 May 2007
This guide introduces the fundamentals and benefits of customer self service through articles, examples of best practices, case studies and expert advice.
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