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Call Center Manager Learning Guide
SearchCRM.com | 04 May 2007
GENERIC - This guide helps call center managers better understand the most critical issues in today's call centers -- from strategy to technology. |
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Call Center Performance Management Learning Guide
SearchCRM.com | 03 Aug 2007
GENERIC - Performance management skills are essential, yet they aren't easy to master. As a call center manager, you are tested on all aspects of monitoring agents in the call center, including call center planning, developing... |
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Customer Loyalty and Satisfaction Learning Guide
SearchCRM.com | 09 May 2007
GENERIC - Find out about customer loyalty and satisfaction, marketing, metrics and advice on the best ways to retain customers. This SearchCRM.com guide will lead you through defining, measuring and maintaining customer... |
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Customer Self-Service Learning Guide
SearchCRM.com | 01 May 2007
GENERIC - This guide introduces the fundamentals and benefits of customer self service through articles, examples of best practices, case studies and expert advice. |
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Open source CRM tutorial
SearchCRM.com | 20 Feb 2009
GENERIC - Get an overview of open source CRM software and learn about the advantages and disadvantages of open source software and the open source business model. |
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SaaS and On-Demand CRM Learning Guide
SearchCRM.com | 26 Oct 2007
GENERIC - This guide covers the pros and cons of SaaS CRM, definitions of SaaS and on-demand CRM terminology, industry news and trends, information about SaaS CRM software providers and tips for evaluation and implementation of... |
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Sales Force Automation Learning Guide
SearchCRM.com | 17 Oct 2007
GENERIC - This guide introduces the fundamentals of sales force automation (SFA), offers expert advice on SFA and includes content on other sales-related topics, including sales effectiveness. |
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