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Preparing your organization for a CRM upgrade



CRM upgrades and change management
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Five ways to get the most from your CRM system
SearchCRM.com | 17 Jul 2007
ARTICLE - Time and again, these five steps are cited as the way to best ensure CRM success.
Change management aspects of a CRM upgrade
Expert: William Band | 05 Jul 2007
EXPERT RESPONSE - According to research by Forrester, a change management officer can help manage a CRM upgrade. Learn more in this tip.
How to prepare CRM software users for the upgrade process
Expert: Paul Greenberg | 14 Aug 2007
EXPERT RESPONSE - Expert Paul Greenberg offers advice on preparing CRM software users for the upgrade process.
CRM failed because …
SearchCRM.com | 15 Jun 2006
ARTICLE - The CRM market has long borne the stigma of failure. Here, some of the leading vendors share their thoughts on why it has failed -- and their solutions.
Voices of CRM: Gartner's Scott Nelson on CRM strategy
SearchCRM.com | 20 Sep 2006
ARTICLE - In this podcast, Scott Nelson shares his view on how the future of CRM will look different and how enterprises are returning to long-term CRM projects.
Forrester reveals CRM's best practices
SearchCRM.com | 15 Dec 2005
ARTICLE - While some of the steps may not come as a surprise, a recent study shows that companies are finding CRM success.
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