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WFO market news



Despite the relative maturity of the WFO market, it's currently experiencing significant growth that is expected to continue into next year. One big reason for the growth is mergers and acquisitions. As a result of the consolidation, smaller, standalone vendors are emerging to compete on innovation and price, providing organic growth for the market as well, experts say. Get up to date on the latest workforce optimization news headlines here.
BROWSE SUBCATEGORIES:  WFO call center market news (4),  WFO vendor acquisitions (3) 
  WFO call center market news: 1 - 3 of 4

Contact center WFO market mature but growing, report says
The contact center WFO market will build on its $2.3 billion in sales last year because of new functionality and demand from the midmarket, according to a new report.
Voice-of-the-customer program begins with performance management at call center
A financial services agency is hoping to revamp its customer satisfaction, but it started with a foundation of quality monitoring and workforce management in the call center.
Call center brings it together with WFO
A customer of both Blue Pumpkin and Witness before the merger, Asurion is reaping the rewards of workforce optimization, and it's not just about technology.
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  WFO vendor acquisitions: 1 - 3 of 3

Call center consolidation continues as Verint buys Witness
The combination of Verint and Witness could challenge Aspect for domination of the rapidly consolidating workforce optimization technology market.
NICE buys IEX, Performix
NICE Systems made a significant move into the contact center workforce management market today, announcing plans to acquire two leading vendors.
Witness the future of the call center
With its purchase of Blue Pumpkin Software, Witness Systems is positioning itself for workforce management in the call center.



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