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Bookshelf: CRM and call center:

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BUSINESS INTELLIGENCE

CALL CENTER AND CUSTOMER SERVICE

GENERAL CRM

SALES AND MARKETING

CRM and call center


	Access all of SearchCRM.com's book excerpts here, including valuable texts covering CRM software, call center best practices, marketing strategies, sales force automation (SFA) advice, implementation tips and more.

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	Building a customer-centric culture (Sales and marketing)
	Call center staffing: The importance of hiring well (Call center and customer service)
	Mobile marketing: Understanding the wireless world (Sales and marketing)

BUSINESS INTELLIGENCE

In this section of SearchCRM.com's bookshelf, you will find excerpts from business intelligence (BI) books. Use these chapters from expert authors to plan better BI projects.
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CALL CENTER AND CUSTOMER SERVICE

This section of SearchCRM.com's bookshelf includes excerpts from call center and customer service books. You'll find advice from expert authors to help you manage your call center and provide better customer service.
LEARN MORE: CALL CENTER AND CUSTOMER SERVICE

GENERAL CRM

This section contains excerpts from all CRM-related texts, with advice from expert authors to help you manage CRM and use specific vendor software.
LEARN MORE: GENERAL CRM

SALES AND MARKETING

This sales and marketing section of SearchCRM.com's bookshelf offers sales and marketing chapters to help plan and manage a sales and marketing strategy.
LEARN MORE: SALES AND MARKETING

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