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Remote call center agents






It's important to understand the business drivers behind remote, or at-home agents in the call center. Donna Fluss, call center expert, explains the benefits behind using remote agents to handle call center traffic.
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Remote call center agents: Building a business case
SearchCRM.com | 08 Sep 2006
GENERIC - It's important to understand the business drivers behind remote, or at-home agents in the call center. Donna Fluss, call center expert, explains the benefits behind using remote agents to handle call center traffic.
Call center software and call center management expert
SearchCRM.com | 08 Sep 2006
GENERIC - Donna Fluss, call center software and call center management expert, offers advice on the contact center market.
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