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Outsourcing the call center: Business case






Today more than ever, organizations are looking at outsourcing as a viable alternative to an on-site call center. In this business case, Richard Snow, VP and research director at Ventana Research, outlines some compelling reasons why outsourcing might be the right choice for your call center.
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Outsourcing the call center: Building a business case
SearchCRM.com | 27 Sep 2006
GENERIC - Creating and operating a call center is a complex and expensive exercise. Today more and more companies are looking at outsourcing as an alternative. In this business case, Richard Snow, VP and research director at...
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