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Self service: Business case






There may be straightforward benefits to self service, but it is imperative to understand the true "gotchas" that can make self service technology work for your organization.
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Web self service: Building a business case
SearchCRM.com | 17 Nov 2006
GENERIC - Beyond the allure and seemingly straightforward benefits of self service lie a few "gotchas" that are critical to both leveraging and building a credible, sustainable business case for self service. Allen Bonde, Senior...
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