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Trend: SaaS



Learn about hosted call center offerings and how they are expanding call center options in this section from Donna Fluss, a recognized thought leader and innovator in contact center and real-time analytics with more than 23 years of experience.
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Hosting expands technology choices for contact centers
SearchCRM.com | 16 Oct 2006
COLUMN - The new generation of hosted offerings provides most of the systems and applications needed to operate and manage a world-class contact center, says Donna Fluss in her latest column. Learn more about hosted call center...
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