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Trend: Self service



Learn about self-service applications based on the Web and interactive voice response (IVR)and how this technology can optimize the call center. In this section, read Donna Fluss's take on the drawbacks of traditional self-service applications and how these applications can offer cost savings and much more if they are deployed correctly.
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Self-service applications save money
SearchCRM.com | 13 Nov 2006
COLUMN - Too many companies still do not appreciate that customers will only use self-service applications if they are a better and easier alternative, says Donna Fluss in her latest column. Learn more about self service and how...
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