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Trend: VoIP call center



Today it's clear that IP can vastly reduce operating expenses, simplify management overhead, provide geographic flexibility and improve quality, particularly for multi-site contact center operations, says Donna Fluss in this Call center trends column. Learn the benefits that IP technology can offer and why it might be the right choice for your call center in this column.
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ROI for IP contact centers
SearchCRM.com | 04 Sep 2007
COLUMN - When utilized effectively in the contact center, IP can deliver payback in 12 months or less, says Donna Fluss. In her latest column, learn how Delta Air Lines achieved $16 million in annual telecommunications savings...
The IP contact center: Why the time is right
SearchCRM.com | 05 Dec 2006
COLUMN - Today it's clear that IP can vastly reduce operating expenses, simplify management overhead, provide geographic flexibility and improve quality, particularly for multi-site contact center operations, says Donna Fluss in...
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