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Trend: Customer surveying



If used properly, customer surveying tools improve customer satisfaction, increase revenue, decrease customer attrition, reduce operating expenses and improve agent satisfaction and retention. Read advice from Donna Fluss on how to use customer surveys to optimize your contact center.
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The power of real-time customer surveys
SearchCRM.com | 02 Feb 2007
COLUMN - When real-time customer surveying tools are used properly, they improve customer satisfaction, increase revenue, decrease customer attrition, reduce operating expenses and improve agent satisfaction and retention. Read...
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