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Trend: Remote call center agents



Many organizations are embracing the concept of remote call center agents, but the most significant concern is how to manage these agents without personal contact from the call center supervisor. In her latest column, Donna Fluss outlines best practices for hiring and managing remote staff in the call center.
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Managing remote call center agents: 14 best practices
SearchCRM.com | 07 May 2007
COLUMN - Many organizations are embracing the concept of remote call center agents, but the most significant concern is how to manage these agents without personal contact from the call center supervisor. In her latest column,...
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