Schools are comprehensive collections of targeted multimedia learning resources that provide in-depth instruction.
Measuring and understanding metrics can be a pain point for call center managers. With that in mind, SearchCRM.com teamed up with Strategic Contact to bring you this Call Center Metrics School. Start with the introduction below, then go through each of the lessons to learn about the top 10 metrics individually. Whether you're a new agent trying to measure metrics performance or a seasoned manager who's been tracking metrics for years, you'll learn tips for designing a metrics strategy that works.