CRM Schools:


Schools are comprehensive collections of targeted multimedia learning resources that provide in-depth instruction.

  • Call Center Metrics

    Measuring and understanding metrics can be a pain point for call center managers. With that in mind, teamed up with Strategic Contact to bring you this Call Center Metrics School. Start with the introduction below, then go through each of the lessons to learn about the top 10 metrics individually. Whether you're a new agent trying to measure metrics performance or a seasoned manager who's been tracking metrics for years, you'll learn tips for designing a metrics strategy that works.

    Go to All-in-One Guide: Call Center Metrics