Trend watch columns

CRM Trend watch columns:

Trend watch columns

Learn about trends in the call center market from Donna Fluss, a thought leader and innovator in contact center and real-time analytics with more than 23 years of experience. In Donna's monthly column for SearchCRM.com, she covers all aspects of call center and real-time analytics. Catch up on recent columns here.

  • Call center

    Learn about trends in the call center market from Donna Fluss, a thought leader and innovator in call center and real-time analytics with more than 23 years of experience. In Donna's monthly column for SearchCRM.com, she covers all aspects of call center and real-time analytics. Catch up on recent columns here.

    Go to All-in-One Guide: Call center