- December 02, 2016
Experts held forth on the promise and pitfalls of technologies that are changing today's environment at the Gilbane conference.
- November 29, 2016
With smaller security budgets and IT teams than enterprise businesses, small and medium-sized companies are more vulnerable to cyberattacks. Insightly's new security features hope to combat that.
- November 29, 2016
HubSpot CEO Brian Halligan recently outlined research on how the sales cycle has changed: Supply is up, demand is down and the cold call is dead.
- November 18, 2016
Sales managers are constantly trying to squeeze more revenue out of sales reps, but these tactics can be counterproductive.
- November 02, 2016
Election Protection handles upward of 100,000 calls per day as Election Day nears, routing calls from high-call-volume states using Genesys.
Sponsored by IBM - At the heart of business-to-business (B2B) solutions is the ability for organizations to quickly, reliably and securely transfer files with multiple B2B trading partners. When those B2B networks were smaller, more geographically concentrated and built on similar protocols and frameworks, file transfer was relatively easy. See More
Sponsored by IBM - Much has been said about the data explosion, as huge volumes of new data are being created every day. While this has enriched many organizations from the standpoint of transforming how, when and where they use that information to make better decisions, it also has created big challenges in managing that data. See More
Sponsored by IBM - Although business-to-business (B2B) systems and processes have been in place for decades in all industries, integrating and gaining true synergy from those systems have become elusive goals for many enterprises. In particular, the rush of mergers, acquisitions, consolidations and takeovers among businesses has stretched and strained supply chains and integrated business processes among an organization’s vast network of suppliers, business partners and trading networks. See More
Sponsored by IBM - The business-to-business (B2B) economy is one of the great force multipliers of the global financial value chain. From original manufacturing source to subassembly throughout multiple stops in the distribution channel before it reaches the ultimate consumer, goods and services must pass through multiple points—and data must travel with it seamlessly, reliably and securely. See More
- October 26, 2016
By combing CRM data, Abacus looks to provide finance teams with a clearer picture on costs accrued during marketing campaigns and events.
- October 06, 2016
Descriptive and predictive analytics methodologies can be mutually beneficial weapons in the battle to gain a competitive edge and convert prospects into customers.
- September 29, 2016
Dynamics 365, like all Microsoft products, is expected to receive an AI upgrade as CEO Satya Nadella touts the 'democratizing of AI' for its services.
- August 15, 2016
Sen. Ted Cruz didn't clinch the Republican nomination, but not for lack of technology. Campaign management software on Salesforce tracked donations, volunteers and voters.
- July 29, 2016
CRM users and industry insiders look at promises and history to predict how Oracle's acquisition of NetSuite's cloud applications might play out.
- July 12, 2016
With Dynamics 365 integration and role-based licensing, Microsoft gives customers something they don't get from other CRM systems, and changes how companies buy cloud services.
- June 27, 2016
Microsoft's LinkedIn purchase may open up APIs and enable new competitors to take advantage of the treasure trove of social CRM data in LinkedIn.
- June 27, 2016
Microsoft bought the LinkedIn database. How will the professional contacts data enhance existing information in Dynamics CRM?
- June 21, 2016
Starbucks succeeds with price changes thanks to a knowledgeable consumer engagement strategy, while Wal-Mart has struggled given a lack of customer understanding.
- June 16, 2016
There are a number of tools that help companies collect and analyze customer data behind the scenes, but the most valuable interactions may happen out in the open on social media.