- July 12, 2016
With Dynamics 365 integration and role-based licensing, Microsoft gives customers something they don't get from other CRM systems, and changes how companies buy cloud services.
- June 27, 2016
Microsoft's LinkedIn purchase may open up APIs and enable new competitors to take advantage of the treasure trove of social CRM data in LinkedIn.
- June 27, 2016
Microsoft bought the LinkedIn database. How will the professional contacts data enhance existing information in Dynamics CRM?
- June 21, 2016
Starbucks succeeds with price changes thanks to a knowledgeable consumer engagement strategy, while Wal-Mart has struggled given a lack of customer understanding.
- June 16, 2016
There are a number of tools that help companies collect and analyze customer data behind the scenes, but the most valuable interactions may happen out in the open on social media.
Sponsored by SolidFire - When a host server fails to deliver a sufficient level of IOPS, the solution is often to invest in solid-state storage. As many organizations have discovered, however, solid-state storage is a costly solution that may only temporarily correct the problem. Like any other storage technology, there is a limit to the number of IOPS that solid-state storage can deliver, and it is often only a matter of time before this limit is reached and the performance problems return. See More
Sponsored by SolidFire - IT leaders, developers and architects are acutely aware of the growing business requirement for continuous development of new solutions and IT services, and continuous improvement to existing ones. There is no shortage of advice on how to do so—some of it actually worth listening to. See More
Sponsored by SolidFire - Development success today is synonymous with upgrades and refinements that proceed apace, without performance interruptions and downtime for the rest of the organization. This continuum of IT service improvements is a requirement of today’s highly dynamic business environment, not just a nicety to keep the CIO off your back. You simply cannot continuously refine, upgrade and deploy while taking the system down to do so. See More
Sponsored by SolidFire - Is there an organization that doesn’t feel pressure to goose the pace of its development efforts? After all, the ability to do so can make all the difference between being first and being an also-ran in the race to get the latest and greatest IT services and solutions into the hands of customers and users. See More
- June 13, 2016
Microsoft plans to acquire professional network LinkedIn for $26.2 billion to provide a more comprehensive system of information for Office 365 and Dynamics CRM.
- May 27, 2016
By compiling digital footprint and using predictive intelligence, software company 6Sense looks ahead, not back.
- May 25, 2016
OHL, a global supply chain management company, grew sales with successful collaboration between sales teams and marketers.
- May 13, 2016
Despite the ever-ballooning list of smart home products on the market, consumers still see smart home technologies with reticence and as unnecessary.
- May 12, 2016
While IoT technologies may be poised to take over markets like connected homes and smart cities, they are raising moral questions for data purveyors.
- April 06, 2016
Although consumers have been reticent about digital payments, new services -- such as Venmo and blockchain -- are making the benefits of mobile payments difficult to deny.
- March 31, 2016
A PwC expert says customers expect more and more from their digital interactions with companies. But marketing methods like customer personalization haven't caught up.
- March 29, 2016
Royal Philips of the Netherlands wanted to step into the modern era of content marketing to better serve customers on its website. But legacy IT systems stood in the way.
- March 29, 2016
The Royal Bank of Scotland wanted to know more about its customers, and it wanted to use analytics to gain that insight. But it needed to democratize the data first.
- March 25, 2016
Redbox, a video rental company, is well past the tipping point for its customers being on mobile. But capturing sales requires understanding their 'happy path.'