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CRM industry news

  • December 02, 2003 02 Dec'03

    PeopleSoft pledges to keep World turning

    Even though some analysts think it's simply not realistic to run three separate product lines, PeopleSoft is sticking to its plan to support iSeries shops by continuing to offer PeopleSoft World.

  • December 01, 2003 01 Dec'03

    Pivotal receives 'superior' offer from CDC

    It's now up to Oak Investment to up the ante or run the risk of Pivotal's board officially backing the CDC Software proposal.

  • November 26, 2003 26 Nov'03

    Siebel services UpShot software

    Siebel says these first new enhancements since its acquisition are a sign of its "commitment to support UpShot customers."

  • November 24, 2003 24 Nov'03

    Oracle stands by PeopleSoft deal

    In a conference call, Oracle reaffirmed its commitment to the takeover and questioned the impact of PeopleSoft's customer rebate plan.

  • November 23, 2003 23 Nov'03

    Fight for Pivotal persists

    In an eleventh hour delay, the midmarket CRM vendor postponed a vote on the friendly Oak Investment takeover offer and agreed to open talks with CDC Software, another suitor.

  • November 19, 2003 19 Nov'03

    Pivotal stays true to Oak

    The midmarket CRM vendor is asking shareholders to reject the latest acquisitions offer from CDC Software and stick with the original deal from a private equity firm.

  • November 19, 2003 19 Nov'03

    PeopleSoft extends refund plan, again

    Through the end of the year, PeopleSoft will calm new customer fears about a possible Oracle takeover with a rebate guarantee.

  • November 18, 2003 18 Nov'03

    Pivotal's mysterious bidder surfaces

    CDC Software has come forth with a conditional, cash-and-stock offer for the midmarket CRM vendor.

  • November 17, 2003 17 Nov'03

    EU to take longer look at Oracle-PeopleSoft

    The European Union Commission will launch a four-month investigation into the proposed takeover, ruling that the bid requires "further analysis."

  • November 17, 2003 17 Nov'03

    Pivotal's board rejects Onyx

    In a surprise twist, Pivotal said it now evaluating another "highly conditional" offer for the company.

  • November 14, 2003 14 Nov'03

    Security flaws found in PeopleSoft development app

    A U.K.-based security consultancy has released details of flaws in PeopleSoft's PeopleTools development application that could lead to loss of data and system crashes.

  • November 14, 2003 14 Nov'03

    More midmarket merger activity

    The latest move has Epicor Software joining forces with Netherlands-based Scala Business Solutions.

  • November 13, 2003 13 Nov'03

    Mum's the word from Pivotal

    There's still no response from Pivotal on Onyx's takeover bid. But the private equity firm that had agreed to acquire Pivotal is weighing in.

  • November 12, 2003 12 Nov'03

    Onyx makes play for Pivotal

    It has launched an unsolicited takeover bid for its midmarket CRM competitor, roughly one month after Pivotal announced it would be acquired by Oak Investment Partners.

  • November 10, 2003 10 Nov'03

    Brief: Edocs targets telcos at the perfect time

    Its new telecommunications-specific customer service suite is out, just as a new federal regulation could lead to increased customer churn.

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